At Dufftail, we aim to make your shopping experience smooth and reliable. Please read the details below regarding our delivery process and returns policy.

Delivery

  • Courier Partner: All orders are delivered through our trusted partner, Bex Couriers.
  • Delivery Fee: A flat rate of R250 is charged at checkout, regardless of your location within South Africa.
  • Delivery Timeframes: Orders are typically dispatched within 2-4 business days of payment confirmation. Delivery times may vary depending on your location.
  • Order Tracking: Once your order has been shipped, you will receive a tracking number via email or SMS to monitor your delivery.
  • Delays: While we strive for timely deliveries, Dufftail is not responsible for delays caused by the courier service, public holidays, or unforeseen circumstances.

Returns & Exchanges

  • Eligibility: Returns are accepted within 14 days of receiving your order. Items must be unused, unworn, and in their original packaging with all tags attached.
  • Process: To initiate a return, please contact us at sales@dufftail.com with your order number and reason for return.
  • Refunds: Once we receive and inspect your return, refunds will be processed to your original payment method. Shipping fees (R250) are non-refundable.
  • Exchanges: If you wish to exchange an item, please notify us when initiating your return. Exchanges are subject to product availability.
  • Return Shipping: Customers are responsible for the cost of returning items to us, unless the product is faulty or incorrect.

Faulty or Incorrect Items

In the rare case that you receive a faulty or incorrect item:

  • Please notify us within 7 days of receiving your order.
  • We will cover the return shipping cost and either replace the item or issue a full refund, depending on your preference.

Contact Us

For delivery or returns assistance, please reach out to our support team: sales@dufftail.com